Refund Policy
Last updated: April 6, 2026
1. General Policy
AIT Consulting provides custom digital and consulting services. Because work is typically tailored and begins upon confirmation, refunds are limited and assessed case by case.
2. Deposits and Advance Payments
Deposits and advance payments are generally non-refundable once project work, discovery, planning, or resource allocation has started.
3. Eligibility for Refunds
A partial refund may be considered where no material work has started, or where both parties agree in writing to end a project before completion.
4. Non-Refundable Items
Time spent on consultation, planning, design, development, integrations, licensing, and third-party services is non-refundable unless explicitly stated otherwise in a signed agreement.
5. How to Request a Refund
To request a refund review, contact us at info@aitconsulting.co.za with your project details and reason for the request.
6. Processing Time
Approved refunds are typically processed within 7 to 14 business days through the original payment method unless another method is agreed in writing.
7. Changes to This Policy
We may update this Refund Policy at any time. Any changes will be published on this page with an updated effective date.